Complaint Management Software that saves you a great deal of work
Modern complaint management software that understands your requirements.
6 practice-proven steps to a
1. Receive
Centralize all complaints in one system across all channels
- All e-mails and documents are stored and archived in TurnFriendly
- Transparency of all customer concerns is ensured
- Data protection: legally compliant handling of personal data is ensured
2. Distribute
Increase throughput by reducing waiting times
- Electronic distribution of concerns to relevant teams company wide
- Elimination of idle time and automation of processes saves a lot of time
- Topic specific Service Level Agreements (SLA) help to find the right answers
3. Edit
Collect and structure valuable information
- Multiple categorization trees for customer concerns
- Customize TurnFriendly yourself to best fulfill your specific requirements without programming
- Integrated knowledge base displays contextual information fully automatically
4. Research
Design web-based workflows – without programming
- With web-based workflows, you involve internal departments and suppliers in the processing of complaints and claims
- Process participants receive a link via e-mail that enables controlled access to the central complaint documents
- The recipient answers e.g. statements in the form of checklists and can add documents to the process
5. Answer
Answer with multilingual text modules
- Create e-mails and letters in your Corporate Design
- Create attractive Word documents with centrally maintained text modules
- Revision-proofed storage and server-side creation of PDF/A-documents
6. Evaluate
Learn from the experiences of your customers
- Evaluate all concerns and draw the right conclusions to optimize your processes with excellent reports
- Create reports for customer-, product-, process-, cost- and quality-views
- Real-time reporting with flexible authorization concept
How does Complaint Management look like in your company?
Complaints are being managed manually with inefficient Office-tools…
- Organization in mail servers
- manual Excel lists
- self developed Access database
- Issue-Tracking-Systems
…which leads to little transparancy, high process-cost and unhappy customers.
- Prozess status not transparent
- Content can hardly be evaluated
- Causes not traceable
- Workload not known
- Customer needs unknown
Complaint Management Software for your industry
Solutions and know-how for banks, tour operators, trade and service providers.
Overview