Good reasons for TurnFriendly
Here are 6 clear benefits for the industry-specific use of TurnFriendly,
the Customer Experience Management Software,
Made in Germany.
1
You will manage complaints professionally
- Bring all customer feedback into one system:
telephony, e-mails, letters, contact forms - Handle all complaints centrally
- Have full control at all times
2
You will handle more cases in less time
- Automatically distribute all requests to relevant teams by topic
- With one click, create personalized receipt confirmations and interim notices
- With web-based workflows, you can get responses quickly
- Multilingual text modules help you to find the right answers
3
You will understand your customers even better
- Turn reportable information into actionable information
- All concerns are categorized and evaluated
4
The quality of service will improve significantly
- Ensure a structured and uniform processing
- The integrated knowledge base provides context-based knowledge
without having to search - Record causes in the service processes and turn them off early
5
Complaints open up new opportunities
- Select all customers, who have complained about a specific topic
- Send your customers web-based offers and information consistent
with their complaints - When customers are taken seriously they remain loyal
6
You want to know more about your customers
- Create any web-based surveys and collect more valuable information
from your customers
→
Complaint Management Software
TurnFriendly is one of the leading systems for complaint management.
Learn moreAll the Features
you will need
Discover which features of TurnFriendly help you solve your customer complaints faster.
Features
Questions? Contact us!
Our team is happy to answer your questions.