TurnFriendly Travel is a software platform for tour operators and airlines that specializes in the digitalization of tourist service processes (before, during and after the trip).
The direct line to a
TurnFriendly
expert
Manage all inquiries, complaints, claims, feedbacks and other concerns.
TurnFriendly Travel integrates reservation and master data so that digital
processes
for tourism can be system-supported and
individually mapped.
Our industry solution was initially designed specifically for tour operators and has now developed into a comprehensive CXM platform for tourism. It ensures that customer services can process customer concerns faster and that the bookings required are available in TurnFriendly. The interfaces of WBS Blank and ATCOM are integrated from the start. Additional booking and back-office systems are or can be also integrated into TurnFriendly as a matter of course. Travel agents can use TurnFriendly equally well.
Before the trip:
Record service changes for flights and hotels, carry out crisis
management and send mass information. Capture hotel and construction site reports online.
During the trip:
Integrate incoming agencies and tour guides. Manage
service changes for return flights or overbooked hotels. Record and compensate complaints promptly on
site.
After the trip:
Manage recourse to top performers, QM reports and
satisfaction surveys.
Find out about all the advantages of our module
Tour guides and agents can access TurnFriendly via the browser and view services already booked. They can record concerns and complaints directly in TurnFriendly and, if requested, award compensation in accordance with stored competences. They can also record reports on hotels, locations and target regions online directly in TurnFriendly and visualise these, by means of images. TurnFriendly displays the online reports alongside the related bookings automatically. The system ensures greater efficiency in the tourism industry.
TurnFriendly determines detailed quality statistics that make the shortcomings in services and their causes transparent. It then evaluates these by category, service provider or target region. For example, it determines claim quotas in relation to the number of bookings and passengers or any compensation and regression included in the evaluations of service providers TurnFriendly also evaluates WBS Blank data from the BLAISD interfaces.
TurnFriendly can do (even) more
TurnFriendly Travel specializes in service processes
in
tourism – before, during and after the trip.
We know the structure of tourist data: many tourism companies use
TurnFriendly successfully. Discover more about our clients
With TurnFriendly we are able to process and control our complaint and information processes significantly better. This not only increases customer satisfaction, but also helps us to save costs. This is a win-win situation.
Discover which features of TurnFriendly help you solve your customer complaints faster.
Features