Customer Experience Management Software
Process complex customer concerns simpl and quicklyProcess complex customer concerns simpl and quickly
2nd-Level Solutions
Complex service processes become simpler
Complex structures and processes can be easily mapped so that all service levels and processes are covered and supported.
Automation
Automation
of service
processes
Powerful work steps for the automatic processing of service processes.
Feedback
Company-wide case management
Not just complaints – all feedback can be processed and evaluated in a structured manner. All customer cases in one system – from start to finish.
Reporting & Dashboards
Understand customers, improve products, reduce costs
TurnFriendly has more than 60 standard reports. Valuable information in real time allows for timely improvements and provides a well-founded basis for decision-making.
Complaint management
Mapping individual complaint processes
TurnFriendly helps you to map the perfect complaint process through configuration dialogs exactly as required by customer service. Learn more about our complaint management software
24/7-Customer-Self-Service
Smart FAQ pages make the difference
Outdated FAQ pages become dynamic and searchable areas, offering 24/7 customer self-service. Learn more our customer solution center
Law & Regulatory
Meeting regulatory requirements
TurnFriendly supports meeting regulatory requirements. Therefore, various industry solutions are available. Learn more about our different industry solutions
Integration
Integration creates freedom and avoids unnecessary manual work steps
From now on, customer service is no longer isolated, but networked with all the necessary business applications.
Solutions for selected industries
You receive software and industry-specific know-how from a single source:
Customer Experience Management Software that fits your industry.
Over 30.000+ users trust TurnFriendly
For more than 20 years, we have been developing software for customer
experience management.
Learn more about our clients
Complaint Management Software
TurnFriendly is one of the leading systems
for complaint management.
All the Features
you will need
Discover which features of TurnFriendly help you solve your customer complaints faster.
Features
Questions? Contact us!
Our team is happy to answer your questions.